Refund Policy

Please note that as a general rule, we cannot accept returns due to customer convenience. In addition, in the case of initial defects or mistakes made by our company, we will accept returns after contacting us within 7 days of receiving the product.

We cannot accept returns in the following cases.

・If more than 7 days have passed since the product arrived

・Product that has been damaged by the customer, has dirt, fur, odor, etc. attached

・If the product has been tried on

・Items that have been used even once (even if the product is tried on, due to hygiene issues, there will be fur, odor, etc. on the product, so it will be considered used) )

・Products ordered by mistake

・Returns due to reasons such as the product being different from the image, larger or smaller than expected, or the wrong size.

・Sale items or outlet items

Return Shipping:

- If your return is accepted, we’ll provide you with the return address and a code that needs to be marked on the package. Items sent back without a prior return request will not be accepted.

- Customers are responsible for return shipping costs, and you may use any shipping method you prefer.

- We recommend using a trackable and insured shipping method for the safe return of your item.

Refund Process:

- Once we receive and inspect the returned item, we will process your refund. Please allow up to 7 business days for the refund to reflect in your account.

- Refunds will be issued to the original payment method used for the purchase.

Exchanges:

Due to hygiene and safety considerations, we regret to inform you that we do not accept exchanges. However, we are happy to facilitate returns for eligible items according to our return policy.

For any assistance or further inquiries, feel free to contact our customer service team.

Thank you for your understanding and cooperation.

Damaged or Defective Items:

- In the rare event that you receive a damaged or defective item, contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or refund, covering return shipping costs in such cases.

Contact Us:

- For any questions or assistance with the return or exchange process, don't hesitate to contact our customer support team at info@mogo.pet. Check your trash bin box if you don't receive our reply promptly.

We value your satisfaction and aim to provide a positive shopping experience. If you have concerns or special circumstances not covered by this policy, reach out to us, and we'll do our best to assist you. Thank you for choosing MOGO. We appreciate your business and look forward to serving you.